My gas is running low, what should I do?

If you are running low on gas, we would recommend conserving your remaining gas as much as possible by reducing your use of gas heating and hot water. As always, our recommendation for those who manually order gas is to place an order when your tank reaches 25% to guarantee delivery within 14 days. For customers on Auto-ordering, we will schedule your delivery as soon as possible, but you may have lower than usual levels of LPG in your tank by the time we deliver. If you have any concerns, please contact your local Calor operations centre.

How can I contact my local Calor operations centre?

You can contact your local Calor operations centre, using our help and support page.

Can I order my gas online?

Absolutely. If you have a Calor Account Online, you can log in to manage your online orders. Not registered? No problem. Registering for a Calor Account Online account is quick, easy and fuss-free.

Do I need to be in to receive my delivery?

In most instances, you won’t have to be in when you receive your delivery. However, in the instances that a driver cannot easily access your home or garden, we ask for you to be in. If you’re unsure about access, please contact us.

Will my delivery be affected by poor weather conditions?

Our delivery vehicles can delivery to your home in most weather conditions. However, during extreme weather conditions, delivery may be affected. But we’ll always keep you updated, so you'll never be in the dark.

I've just received my delivery and my tank gas level reads 87%

You may or may not know that LPG takes the form of a gas at room temperature and under natural atmospheric pressure. But when stored under pressure, such as in our cylinders and bulk tanks, the LPG liquefies. When LPG is in its liquid phase, it naturally expands in warmer conditions. So, allowing suitable space for any likely expansion, we only fill our cylinders and bulk tanks to a maximum of 87%.

I've received my delivery and I can smell gas

When one of Calor representatives fills your bulk LPG tank, there will be a small release of gas. This should dissipate quickly and will not cause you any harm. However, if you can smell gas when the delivery driver has left, please call the Emergency Line on 03457 444 999 straight away. The Emergency Line is active 24/7 and we have Emergency Engineers on-call at all times.

I've had my gas delivery, but my systems aren't working

If you've received a delivery but your systems aren’t working, you may need to reset the pressure regulator on your tank. The video at the bottom of this page will show you exactly how to do so. If you’re hesitant at all, please get in contact.

How do I switch to Auto-ordering?

If you’d like us to monitor your gas usage and automatically order a top up of gas to your home, whenever you need it, please contact us.

Calor Delivery Information

National delivery information

Need a pre-Christmas delivery?

If you’d like your gas delivered prior to Christmas this year, please place your order before Monday 16th December 2024.
If you are not on Auto-ordering, we recommend ordering a top-up when your tank reaches 30% or is below ¼ full (depending on your gauge type) and before it reaches 20%.

Our Festive Opening Times
For gas supply deliveries, we’ll be working all days as usual, except:
25th December 2024 - Christmas Day
26th December 2024 - Boxing Day
1st January 2025 – New Years Day

If you’re getting bottles by our local stockists, please check their individual opening times as they may differ. You can find their details on our Retailer Finder.

Holiday deliveries

For Home Energy customers: If you're going to be away for the holidays and access to your site will be unavailable for our delivery trucks, please let us know by contacting your local Calor customer service team.

For Business Energy customers: If your business will be closed at certain dates this festive season and access to your site will be unavailable for our delivery trucks, please let us know.

Urgent Bulk Gas Deliveries:

If you run out of gas and need an urgent delivery, you can contact us on 03457 444999. Please get in touch if you urgently require gas and we’ll run through your options.

Order and delivery information

If you're an auto-ordering customer
Your tank levels are being monitored and we'll schedule your next delivery for you.
Allowing your tank to reach lower levels than you're used to, allows us to prioritise urgent deliveries and our vulnerable customers. We know low tank levels can make you a little nervous.

You can check when your order is planned for using Calor Account Online
Use Calor Account Online to submit an updated tank reading
Email us, using the online form or via the email address on your statement.
Or, you can call your local customer service team. We are experiencing high call volumes, so please use the options above first, before calling.

If you place your own orders
You should monitor your tank levels regularly, and place your next gas delivery when your tank reaches 30%.

Place your order via Calor Account Online
Email us, using the online form or via the email address on your statement.
Or by calling your local customer service team.

Your delivery will be sent by your local Calor Operations Centre (COC). You can find your local team by referring to our map.

Help centre