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Great news! Our Customer Service phone lines will be open longer hours — 8am to 8pm (Monday to Friday) and 9am to 1pm (Saturdays). Need more info? Visit our Contact page.

Contact Calor

Getting in touch

You can find our contact details here if you ever need to get in touch.

Did you know? We’ve extended our opening hours to make getting in touch easier for you. Our phone lines are now open 8am - 8pm (Monday to Friday), 9am - 1pm (Saturdays), and 9am - 5pm on Bank holidays!

Do you have a bulk tank or gas bottles?

Send us an email

Please note: If you're not the account holder we won't be able to discuss the account with you, unless there are special circumstances. Please ask the account holder to get in touch with us directly. 

Please fix all the error(s) and then submit the form.

Hang on! We're just checking that your information gets through to us

You can find this on your statement and on Calor Account Online. It's also known as the "sold to number".

What do you need help with?

Please select your primary reason for contacting us form the list below. If you have more questions, please include them in the comments section.

Gas orders

My account

Special circumstances

Payments and billing

Pricing and renewals

Closing my account

* Required fields

We’re receiving lots of enquiries right now; we’ll get back to you as quickly as possible.

By submitting your details, we'll use your information to keep in touch about suitable offers, news and important information about our products and services. We take your data privacy very seriously, and we will always keep your information safe and secure. Please see our privacy policy for more information. You can opt-out at any time by contacting Calor on 0800 626 626.

Please fix all the error(s) and then submit the form.

Hang on! We're just checking that your information gets through to us

Please fix all the error(s) and then submit the form.

Hang on! We're just checking that your information gets through to us

Or give us a call

Select option 1 for Bulk gas and then select the option for your local customer service team by checking the map below.

  • For Grangemouth - Press 1.
  • For Port Clarence - Press 2.
  • For Elland - Press 3.
  • For Stoney Stanton - Press 4.
  • For Neath - Press 5.
  • For Plymouth - Press 6
  • For Fawley - Press 7.
  • For Coryton - press 8.
Map of Great Britain with Calors customer service hub centres highlighted

Give us a call

Select option 2 for Bottled gas, and then select the option for your local customer service team by checking the map.

  • For Grangemouth - Press 1.
  • For Port Clarence - Press 2.
  • For Stoney Stanton - Press 3.
  • For Neath - Press 4.
  • For Coryton - Press 5.
  • For Plymouth - Press 6.
  • For Elland - Press 7.