What happens if I return my bottle, and I don’t want a new one?

You may return your bottle in good condition to Calor, along with proof of your CRA. You’ll be entitled to a percentage of the refill agreement charge depending on how long you’ve had the refill agreement. One year = 50% Two years = 25% All cylinders remain the property of Calor and should be returned when no longer required. See the full terms and conditions of the Cylinder Refill agreement here.

Can I exchange a bottle that isn't owned by Calor?

We only offer gas bottle exchanges and refunds if the gas bottle is owned by Calor. You can exchange your gas bottle free of charge, if it belongs to the same Cylinder Refill Agreement category group. You can find a list of all Calor owned gas bottles below. Please bear in mind that if your gas bottle is not Calor branded but listed below, we will exchange it for a Calor branded gas bottle. Abbott Gas Anglesey Gas Astra Gas Autogas BCS Cheaper Gas Bell Gas Best Gas Blackburn Gas Border Gas Brita Gas Ltd Budget Gas Ltd Calor Gas Castle Gas Compact Gas Corral Gas Cosy Gas CPS Fuels & CPS Gas Darnley – Wakefield D G Supplies Discount Gas Easy Gas Elf ELF Anglia ELF Flexigas ELF Propower Eurogas Firepalm Flexigas GL Gas Glogas Go-Gas Cylinders Hardy & Collins Heatlink Heron Gas Hingley Gas Homeheat Jackson Gas K Gas KG Smith Kim Gas King Gas Knight Gas Knottingley Gas LBG London – Bottled Gas L&B Gas London Gas LPG Direct MG Gas Supplies Manchester Gas Mariner Gas MB Gas Merrell Gas Mitchell Gas Northern Gas Norvic Gas PD Fuels Pennine Gas PML Primagas Propower Quadgas Quadstoke R&R Gas Roberts Fuels Ltd Rochdale Gas Rogas Scottish Rural Gas Sheppards Industrial Services (SIS) Solo Gas SR Jackson Stubbings Gas Swift Gas Ltd Tank Gas The Gas Man The Gasman Traford Gas Trident Gas Try Gas UKPP Vitagas West Wales Gas WWG

Can I exchange a gas bottle for a different size bottle?

If your gas bottle is in the same category group, there won't be an extra charge for the gas bottle itself if you have the correct Cylinder Refill Agreement. If you'd like to purchase a gas bottle in a different category group, you'll need to purchase a new Cylinder Refill Agreement, subject to availability. Please check on our Online Shop or with your local stockist. Take a look at our gas bottle categories above to see where your gas bottle belongs.

Can I exchange a gas bottle online?

We'll collect your bottle and hand over a full one. If you’re ordering a gas bottle within the same category group, simply select ‘A replacement bottle’ on the correct gas bottle shop page. If you’d like to order a gas bottle in a different category group, you’ll need to select ‘A new full bottle’ which includes a new Cylinder Refill Agreement. Not sure on the gas bottle categories? Not to worry, we’ve made a simple list of our gas bottle categories, which can be seen above. If you’re ready to exchange, have a look at our online gas bottles shop.

What will happen if I order a gas bottle exchange in a different category group?

If you have ordered a gas bottle online within a different category group, and you haven't purchased a new Cylinder Refill Agreement, unfortunately our driver will not be able to fulfil the delivery. We’ll then refund the gas bottle and ask you to order again. To save you the hassle, please make sure you purchase the correct Cylinder Refill Agreement when ordering your gas bottle. If you’re not sure which category your gas bottle belongs to, please take a look at the gas bottle categories above.

How can I tell if my gas bottle is empty?

The best way to tell if your gas bottle is empty is to have a look at the tare disk. This shows the weight of the gas bottle when it doesn’t contain any gas. If you look at the top of the gas bottle surrounding the outlet valve, you’ll see a circular aluminium disk. If you look closely at the circular disk, you can see the tare weights shown as two numbers either side of each other. This is the tare weight in pounds (to the left) and ounces (to the right). Convert this into kilograms (kg) to find out the weight of your gas bottles when it’s empty. If you have a Cube Gas bottle, the tare weight is already shown in kilograms. Here’s an example. Let’s say you’ve bought a 13kg Patio gas bottle. You’ve seen that the tare weight reads 32 pounds, so you convert this to 14.5kg. Now you know that when your gas bottle reaches 14.5kg, it will be empty.

Make sure you're tank is topped up for the festive season. If you need a delivery before Christmas, you should place your order by Tuesday 10th December 2024. You can find all the information you need on our Delivery Information page.

Gas cylinder refills and exchanges

Q: Is a new CRA needed for my exchange?

Is the bottle you're looking to swap in the same group? For example, if you had a 4.5kg butane bottle and wanted to exchange it for a 7kg butane bottle, you’re good to go with your current CRA. But, if you’re swapping from a 4.5kg Butane bottle to a 13kg Propane bottle, you’ll need to purchase a new CRA because it’s in a different exchange group.

Gas bottle running on empty?

You can exchange your gas bottle(s) for a replacement from the same exchange group, without having to pay for a new Cylinder Refill Agreement. Need a new bottle? We have the stock! You can exchange or get a new bottle from our Gas Bottle Shop or a local Calor retailer.

Buy online! Find your local retailer

Exchanging a bottle?

If you have a bottle to exchange, first check if the one you want falls within the same exchange group. If it’s not, don’t worry – you’ll just need to purchase a Cylinder Refill Agreement for the new bottle.

You can easily check which group your bottle belongs to below.

Let's break down the Cylinder Refill Agreement (CRA):

When you buy a gas bottle for the first time, you'll also purchase a CRA. It's an agreement for the bottle, which means you'll be able to swap your bottle, (exchange group depending), when it becomes empty. You'll just need to pay for the gas.

Even though we call it a refill, you’ll be getting a full bottle in exchange for your empty cylinder. We take your empty cylinders; safety check them and refurbish them so they can be reused – we like to cut down on waste!

Gas bottles are split into different groups; meaning each group has its own CRA charge. See the charges below for each exchange group.

Is the bottle you're looking to swap in the same group?

For example, if you had a 4.5kg butane bottle and wanted to exchange it for a 7kg butane bottle, you’re good to go with your current CRA.

But, if you’re swapping from a 4.5kg Butane bottle to a 13kg Propane bottle, you’ll need to purchase a new CRA because it’s in a different exchange group.

You may return your bottle in good condition to Calor, along with proof of your CRA. You’ll be entitled to a percentage of the refill agreement charge depending on how long you’ve had the refill agreement.

One year = 50%
Two years = 25%

All cylinders remain the property of Calor and should be returned when no longer required. See the full terms and conditions of the Cylinder Refill agreement here.