Celebrating Gas Safety Stars!

Starting Monday 14th September, Gas Safety Week is an important time of the year for us at Calor. We’re able to share even more useful information to help you deal with gas safely, alongside helpful advice on who to contact should you need a new LPG boiler or if your LPG boiler starts misbehaving.

We know that boiler issues are the last thing you think about day-to-day when everything is running smoothly. However, if you start to experience any issues, it’s important to know there’s an industry-approved expert you can rely on to help. 

Whether you’re in need of a new LPG boiler installation or needing to service or repair an existing LPG boiler, it is essential that you choose a Gas Safe Registered engineer to carry out the work. 

LPG boilers are very safe if they are fitted and appropriately maintained by a professional. But, in the hands of an unqualified person they can be very dangerous, putting you and your household at risk, particularly of carbon monoxide poisoning.

The Gas Safe Register is the official regulatory body for the U.K and by law all gas engineers must be on the register. Acting as a license holder and seal of approval for gas engineers across the country, the Gas Safe Register upholds the standard of gas safety regulations in the country and offers extra peace of mind for homeowners and business users alike. 

There is plenty of choice as to who you opt for, from independent Gas Safe Registered engineers that are local to you, right through to Gas Safe engineers on a national scale, with providers such as British Gas. For help finding the right engineer for your need, check our useful LPG engineer finder tool*. 

Scott Darroch, Head of Strategic Communications and Engagement at Gas Safe Register, said: “As many of us are spending much more time at home than we may have anticipated, it has never been more important to ensure that our homes are safe. Gas Safety week is a cross-industry campaign designed to get gas safety messages to people across the country and this year we are focusing on supporting neighbourhoods and communities. Lockdown and COVID has seen many of us connect with and help our neighbours in ways we haven’t done before and we want to make sure that gas safety messages are at the heart of those conversations.”

Noelene Maquire, Membership Development Manager at Liquid Gas UK, also commented: “Safety and compliance for the use, storage, transportation and handling of LPG is at the heart of what we do here at Liquid Gas UK. We’re honoured to support and promote Gas Safety Week to emphasise the importance that anyone using LPG or gas in their homes does so safely.   

“LPG is a popular heating solution for rural off-grid homes and businesses, however it must be used and stored safely. Which is why we’re proud to be working with Gas Safe Register and Calor to raise awareness of the risks, but also demonstrate the huge benefits you get from using gas, such as LPG, as long as you do so safely.”

We know that a boiler breakdown or LPG supply issue can cause anyone to panic, but it’s important to know who to contact in different circumstances, so we’ve pulled some handy pointers together: 

- If you’re having any issues with your Calor LPG infrastructure, whether that’s tanks, cylinders, external pipework or any other equipment, you should contact our engineering team on 0345 6054500. Or, contact your local customer service centre using the number on your statement. 
- If it’s an emergency, such as a suspected gas leak, you should contact our 24-hour emergency hotline directly on 03457 444 999.
- If you’re having issues with your LPG boiler inside your property, then you should contact the manufacturer (if it’s under warranty) or a Gas Safe Registered engineer. You can use our LPG engineer finder tool to find a Gas Safe Registered engineer*. 

*Calor engineer finder tool terms and conditions: 
The list of installers provided by Calor Gas Limited (“Calor”) on this Installer Finder Tool is not exhaustive and other installers may be available. Each installer referenced is independent from Calor, and Calor cannot accept responsibility for the workmanship of any installer. Any work undertaken represents an agreement between the installer and the customer, and Calor shall not be involved to any extent. The terms and guarantees relating to any product purchased by the customer from Calor shall remain independent from Calor's Installer Finder.