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Due to high demand, our current bulk delivery lead time is up to 21 days. For the latest updates, please visit our delivery information page.

Gas Bulk Orders with Auto-ordering

Auto-ordering does the thinking for you

No more guesswork, no more waiting. Whether you call it Auto-ordering or Auto top-up, it's one and the same. A hassle-free way to keep your energy going. Switch your delivery style and let us automatically schedule your deliveries, so we can pop by to top-up your tank when it needs it.

How does auto-ordering work?

auto ordering calor

Making the switch

It's easy, let us know that you want to opt in for auto top-ups and we'll take it from there. A telemetry device* will be installed to the tank, (unless you already have one). Once activated, it'll signal to us and we'll know your usage and levels.

Automatic top ups with Calor.

On our way to top you up...

You won't need to do anything as we'll know when you need a delivery. You can opt-in for text updates, so you'll know the working day before that we'll pop by to top-up the tank.

keep life simple with auto top-ups

It's really that simple

Calor makes energy simple. With one less thing to do, you don't miss out on the moments you love. Choose auto top-ups, and you'll be sure your heating, cooking, and hot water run smoothly. It's quick, simple, and free to opt-in.

Sign up for Auto-ordering

Why opt-in for auto-ordering?

  • No surprises

    No last-minute (cold) runs into the garden to check your tank levels. Auto top-up means you'll always have the right amount of gas, at the right time - say 'no' to running on empty.

  • Flexibility

    Whether you need gas every month, every few months, or whenever you use it up... auto-ordering knows your energy needs, to help keep life a little simpler.

  • Save (more) emissions

    Our system monitors your usage and plans ahead for your delivery schedule. Being on auto-ordering means we can optimise delivery routes and reduce emissions together. Better planned journeys, more efficiency!
Auto Ordering and SMS opt-in

Auto-ordering: FAQs

A Calors telemetry device is a technical unit which can be installed onto a bulk LPG tank to help monitor gas levels and usage. Once the device is installed, it uses GPRS signals to update our ordering system of the gas levels in the tank. We'll know when the tank needs a top-up.
Auto ordering is available to all Calor home energy and commercial customers who have a bulk tank - either above or below ground. If you're not sure if you're eligible, contact our team, and we'll help determine if this service is right for you.

Auto-ordering is designed to prevent any tank run-outs. But, when you are a domestic auto top-up customer and we ever leave you without gas, please let us know and we can schedule an order for next-day delivery.1 And where applicable we'll credit your account with a goodwill payment of £100.2, 3

Our team is here to help! If you have any questions or run into any issues, simply get in touch. You can get in touch via your Calor Account Online or call 0345 609 6202 and select the option for your local area.

No, there is no extra costs (or hidden fees) to switch to or be on auto-ordering. We install the telemetry unit for free, and there's nothing extra to pay for the automatic service.

Opt-in for Auto-Ordering and text notifications...

Complete the form to sign up for auto-ordering. Text alerts too.

Once submitted, our customer team will handle the rest. If we need more information or have any issues with your request, we may contact you via phone or email.
Note: The requested sign-ups won't take effect instantly. You'll receive a confirmation e-mail once the changes have been made.

You can find this on your statement or on Calor Account Online. It's also known as the "sold to number".

I want to...

Choose the options you'd like to sign up for.

* Required fields

By submitting your details, we'll use your information to keep in touch about suitable offers, news and important information about our products and services. We take your data privacy very seriously, and we will always keep your information safe and secure. Please see our privacy policy for more information. You can opt-out at any time by contacting Calor on 0800 626 626.

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Auto top-up customers* say...

*Calor customer survey April 2024

“It's an effective method managed by Calor which requires no involvement on my part. Its efficiency ensures I never run out of gas providing peace of mind.”

- Home Energy Customer

“Peace of mind”

- A group of Calor customers

“You really should try this service, it just happens with no trouble”

- Home Energy customer

Sources and Terms & Conditions

  1. A telemetry unit will need to be installed by Calor, for the purpose of enabling Calor to remotely measure the quantity of LPG contained within the bulk tank(s) and schedule deliveries accordingly.
  2. Subject to the telemetry unit being able to receive signal.
  3. Direct-debit payment plan required.

What is telemetry?

Our smart telemetry system monitors the levels of gas left in your bulk tank(s) and automatically tells us when a top-up is needed.

You can opt-in for text/SMS updates, notifications and/or alerts. We may notify you from time to time. Messages could be about your account, our service and/or help and advice.

1 We’ll schedule your order for as soon as possible after you alert us to your situation, in most cases a delivery will be completed within 24 hours. Please note, next-day delivery is only possible if the call is made prior to 2pm to allow for rescheduling.
2 Credit payable at Calor’s discretion and not payable if gas run out is caused by circumstances outside our reasonable control. Occasionally, circumstances beyond our control (such as poor weather or other unexpected events) may restrict or delay our ability to deliver within these timescales. Where credit is paid, you will see it on your account within 28 days.
3 Applies to Domestic customers only.


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